All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
UK Shipping Rates and Estimates
| Shipping Method | Estimated Delivery Time | Price |
|---|---|---|
| Standard Shipping (Royal Mail or Evri Post) | 4 to 6 business days | £3.95 + £1 for each additional item |
| Expedited Shipping (Royal Mail or Evri Post) | 3 to 5 business days | £5.75 + £1 for each additional item |
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us, which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us at support@eprimoo.co.uk with your name and order number, and we will look into it for you.
Please visit the Evri page to track your order. We typically use Evri for shipping, but if another carrier was used, such as Royal Mail, you’ll find the details in your order confirmation email..
Shipping to P.O. boxes
Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here.
Refunds, returns, and exchanges
Please contact us for the return address. We don’t accept returns at our office at 7 Coronation Road, London.
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at support@eprimoo.co.uk with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. Check our return policy here.