Return & Refund Policy
We have developed this policy to ensure you are fully informed of our return and refund procedures.
This policy applies to customers in the United Kingdom.
⏳ Order Cancellation
Orders can be cancelled within 12 hours of purchase for a full refund.
After this period, the order is usually processed and shipped, so we cannot guarantee cancellation.
If the parcel has already been dispatched, please refer to our Return Policy once it arrives. Please note that the payment processor’s transaction fee is non-refundable.
✅ 30-Day Return Policy
You have 30 days from the delivery date to request a return.
If your item is defective or damaged, please contact us with photo/video evidence.
We will arrange a replacement at no extra cost to you.
If you wish to return the product for other reasons (e.g., change of mind, wrong item ordered), you may return it to us. Once received and inspected, we will issue a full refund to your original payment method.
📦 Customer-Initiated Returns (Change of Mind / No Longer Want Item)
If you are unhappy with your product for any reason, you may return it to us for a refund.
Important:
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We do not offer prepaid return labels for change-of-mind returns.
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You must ship the item back to our warehouse in China at your own cost.
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Once the product is returned in its original condition, we will issue a full refund.
Return address will be provided after you contact us.
🚚 Damaged / Wrong / Defective Products
If your item is:
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Damaged
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Wrong item received
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Defective
Please contact us immediately with proof (photo/video).
We will:
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Send a replacement free of charge, or
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Issue a full refund (if you do not want a replacement)
In these cases, we cover all return & replacement costs.
📬 How To Start a Return
Email us at support@eprimoo.co.uk or call +44 7537 174088.
If your return is accepted, we will send you the return instructions and warehouse address.
Returns sent without contacting us first will not be accepted.
🔁 Exchanges
Exchanges are available only for:
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Damaged items
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Wrong item received
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Defective products
For exchanges, contact us at support@eprimoo.co.uk.
💳 Refund Process
Once we receive and inspect your returned item, we will notify you of approval or rejection.
Approved refunds are issued to the original payment method.
⏳ Refund time:
We issue refunds immediately after inspection, but banks typically take up to 7 business days to process the funds.
⏱️ Late or Missing Refunds
If you haven’t received your refund yet:
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Check your bank account again
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Contact your credit card provider
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Contact your bank (processing delays are common)
Still no refund?
Email support@eprimoo.co.uk or call +44 7537 174088
💼 Company Details
Eprimoo – Global Finds, Local Convenience
Business Address:
Dephna House, 7 Coronation Road, Launchese,
London, United Kingdom, NW10 7PQ
Company Registration Number: 11938283
Phone: +44 7537 174088
Email: support@eprimoo.co.uk
Customer Support Hours:
Mon-Sat | 9 AM – 6 PM (UK Time)
We respond to all messages within 24 hours.