At Eprimoo, we strive to make our customers 100% satisfied with the product they’ve purchased from us. If you are experiencing any shipping or product issues, and you’re feeling frustrated, then please send us an email and our team will assist you right away.
====================>> RETURN POLICY <<====================
- Not Happy with Your Order
If you are not happy with your purchase, you have 30 days from the date you received the product to return it in like-new condition with no visible wear and tear. You (the buyer) will be responsible for paying the shipping costs for returning the item if it is not covered by our warranty against manufacturer defects and the exchange is not due to our error.
Please note: Shipping costs are non-refundable.
Please contact us for the return address. We don’t accept returns at our office in 7 Coronation Road, London. All returns must be sent to our warehouse in China.
2. Damaged Items or Low Quality
If the product is defective or does not work properly, please kindly let us know. For the fastest resolution, please contact us via support@eprimoo.co.uk, including a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We’ll send you replacements as soon as we confirm the situation; no need to return the defective ones. We will use this information to help you with your order and eliminate errors in the future.
🎄 Extended Christmas Return Policy – Enjoy worry-free shopping this festive season!
We’ve extended our returns policy for your peace of mind this festive season! For items ordered online between November 5 and December 25, you can return them for a full refund, provided they are unworn, in perfect saleable condition, and in their original packaging. You have until Sunday, January 5, 2025, to make your return. If you receive a faulty product, we’ll promptly offer a replacement upon receiving photo or video proof.
====================>> CANCELLATION <<=====================
1. Cancelling Unshipped Orders
If you are cancelling your order which has not yet been shipped out, please kindly contact us via support@eprimoo.co.uk. For the fastest resolution, please include your order number. Thanks!
2. Cancelling Shipped Orders
If you are cancelling orders when your parcel has already been shipped out or is on its way to the destination, please contact us and then kindly refuse to accept the parcel, since we are not able to call it back at that time. We will refund your payment after deducting shipping costs. Refunds will be issued as soon as the parcel begins to return.
====================>> Warranty <<========================
This warranty only covers manufacturing defects and does not cover:
- Damage caused by accident
- Improper care
- Normal wear and tear
- Breakdown of colors and materials due to sun exposure
- After-market modifications
No returns/exchanges for products with water exposure will be accepted.
====================>> REFUND POLICY <<====================
If you feel the product that you’ve purchased does not meet your expectations, you do have the option to request a refund.
Here are the circumstances in which refunds will be granted:
You Can Get A Full Refund
- If the product you’ve purchased is completely non-functional.
- If you did not receive your product within 90 business days after the date your order was placed.
Please Note: Refunds will go back to your account in 3-5 business days.
SHIPPING COSTS
You will be responsible for paying for your own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over £100, you should consider using a trackable shipping service or purchasing shipping insurance. Thank you!